Terms of Use

By placing an order on Ofinie.com, you are accepting to purchase a product on and to the general terms and conditions of Ofinie. The Terms and conditions always apply between you and Ofinie whenever you use or place an order on Ofinie.com. The terms and conditions contain general information of high importance for you as a customer.

 

Definitions

Ofinie: a proprietorship established under Dutch law. It is based in Amsterdam (The Netherlands) and registered at the chamber of commerce under the trade name “Ofinie” under chamber of commerce number 57055548.

Costumer: Person or cooperation purchasing products offered by Ofinie for personal use.

Products: All products offered on Ofinie.com.

Agreement: The agreement based on the terms and conditions made between the costumer and Ofinie when the costumer places an order on Ofinie.com.

 

Application of Terms and Conditions

The Terms and conditions apply to all offers and agreements between costumer and Ofinie, unless otherwise agreed on in writing.

 

Prices and Product Information

All prices on Ofinie.com include taxes imposed by the government, unless stated otherwise.

Shipping costs are imposed on all purchases made on Ofinie.com based on the location of delivery, unless stated otherwise or with submission of a free shipping discount code provided by Ofinie.

Ofinie has done its absolute best to provide accurate price and product information on Ofinie.com. However, it cannot be guaranteed that all information is correct or complete at all time. All prices and other information on Ofinie.com could include typographical and/or programming errors. Ofinie cannot be held responsible for such errors and reserves the right to correct such errors at all time.

Ofinie cannot be held responsible for deviations between the color of products on our website and the color in reality.

 

Handling procedure

When receiving an order. Ofinie will send a written conformation per email to the costumer.

Ofinie will hand over the order to the delivery service company, who will deliver the product to the costumer. The costumer will receive an email conforming the shipment including a track & trace number.

All orders placed after 17.00 PM on Friday (Central European Time (CET)) will be processed on the following Monday the earliest.

 

Product availability

Ofinie does its absolute best to manage the availability of products as accurate as possible. Due to the time period between the placement of the order and the start of the handling process, the availability of the product could change. In case a product has been sold out after the order has been placed, the costumer will be notified as soon as possible. Also, the total amount, including shipping cost and tax fees, will be refunded to the costumer.

 

Payment

The costumer can pay for their orders through Ideal, Pay pal, MasterCard and Klarna.

All prices include VAT. The currency of all prices can be managed in the upper right corner of the site.

 

Returns and cancellations

Ofinie does not except returns and/ or exchanges due to hygienic reasons, unless there is a quality complaint. This quality complaint will first be reviewed by Ofinie before the decision is made to refund the order. Read below about the complaint handling procedure.

 

Complaint Handling Procedure

If the costumer has any complaint about a product or the handling procedure, he/she can submit a written complaint through email or our contact form.

When Ofinie receives a complaint, the complaint will be reviewed by inspecting the provided evidence of the complaints.

For a successful and rapid review the customer must include the following in their complaint:

• Order number
• Customer name
• The product or handling procedure your complaint concerns
• A picture or video about the complaint (for product complaints)

The review takes up to 5 business days. After the review the customer will be contacted with the outcome of the review and an appropriate solution.

All complaints need to be submitted within 14 days.

 

Promotional codes and discounts

Ofinie occasionally gives out discount codes for their loyal costumers. Each discount code has its own terms and conditions, which will be given together with the discount code.

 

Terms of use

Disclaimer:

Ofinie.com is subject to the Dutch law. Ofinie does not guarantee or accept any liability for regarding the accuracy or completeness of the information on this website. Under no circumstances will Ofinie or its subsidiaries or affiliates be liable for any direct, incidental or consequential damages, or any claims for compensation arising from access to or use of Ofinie.com.

Ofinie.com may feature web pages directing to external websites. Ofinie is not liable for the information given on those external websites.

By uploading or submitting information, the costumer gives Ofinie permission to use this information for the purpose of submission. By submitting to the Ofinie newsletter, the costumer gives Ofinie permission to send him/her correspondence

The costumer is fully responsible for the truthfulness, accuracy and completeness of the information you upload, share with or send to the Site.

Ofinie reserves the right to modify this disclaimer from time to time. Your continued access and use of Ofinie.com after making such modifications and posting the updated disclaimer on this web page will constitute your unconditional acceptance of such modifications.

Ofinie values the privacy of their costumers and users, and therefore takes legally required measures to protect all costumer’s personal data. Read the complete Privacy Policy.

 

Retention of Title

As long as Ofinie has not received full payment for the Products, Ofinie will retain the ownership of the Products.

 

Personal Details

Ofinie will process the costumer’s personal data in accordance with the terms of use as published on Ofinie.com.

 

Contact:

• Ofinie
• Amsterdam, The Netherlands
• Email: info@ofinie.com
• Chamber of Commerce: 57055548

 

Last updated: 5 November 2020