Our jewelry is crafted from high-quality metals including 925 sterling silver, stainless steel, and brass, finished with plating such as 18k gold, 14k gold, and rhodium. Each product page lists the specific materials used for that piece.

Our plain stainless steel pieces are generally well-tolerated by people with sensitive skin and are considered hypoallergenic. Sterling silver and gold-plated pieces (including gold-plated sterling silver and gold-plated stainless steel) may contain trace alloys that could cause reactions in people with metal sensitivities. If you have a known allergy, we recommend checking the materials listed on each product page before purchasing, or contacting us for advice.

Gold plating can fade gradually with regular wear, particularly when exposed to sweat, moisture, perfume, or chemicals. The rate of fading depends on how often the piece is worn and how well it is cared for. Following our care tips will significantly extend the life of the plating.

Our plain stainless steel pieces are nickel-free. Gold-plated jewelry — whether on a sterling silver or stainless steel base — may contain trace amounts of nickel or other alloys in the plating layer. We recommend checking the individual product descriptions or reaching out to us if you have a specific sensitivity, so we can advise on the safest option for you.

The hallmark 925 indicates that the metal is composed of 92.5% pure silver and 7.5% other metals, typically copper, added to improve strength and durability. It is the internationally recognised standard for genuine sterling silver.

Orders will be processed within 24 hours. After your order has been shipped, the delivery time is as follows:

• Netherlands: 1-3 business days
• EU: 3-8 business days
• Internationally (outside europe): 7-14 business days

The shipping time provided above is an indication. No rights can be derived from the information provided. Ofinie is not responsible for any delays caused by customs, natural assurances, or transportation and delivery strikes, nor any additional fees imposed after the package has exited Europe.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

When our carrier fails to deliver an order, this order will be cancelled and refunded.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment in real time.

Due to our fast processing times, we are generally unable to change or cancel orders once they have been placed. Orders are typically processed within a few hours of being received. If you need to make a change, please contact us immediately at hello@ofinie.com — if your order has not yet been processed, we will do our best to accommodate your request. Once an order has been dispatched, no changes can be made.

We're sorry to hear that. Please contact us within 48 hours of receiving your order at hello@ofinie.com, including your order number and clear photos of the damage. We will assess the situation and arrange a replacement or refund as appropriate.

Please refer to our ring size guide on our website for full instructions and a visual reference. If you are between sizes, we recommend sizing up for comfort.

Yes, many of our necklaces and bracelets are available in multiple lengths. The available options are listed on each product page. If you are unsure which length suits you best, our size guide includes a visual reference showing how different lengths sit on the body.

Gently wipe your jewelry with a soft, dry jewelry cloth after each wear to remove oils and residue. For a deeper clean, use a slightly damp cloth and dry thoroughly immediately after. Avoid using harsh chemicals, ultrasonic cleaners, or abrasive materials, as these can damage the plating or metal.

Store each piece separately in a jewelry box or dust bag to prevent scratching, tangling, and oxidation. Keep your jewelry away from direct sunlight, heat, and humid environments such as bathrooms. Airtight pouches are especially good for slowing down tarnishing on sterling silver.

We strongly advise against it. Water, soap, shampoo, chlorine, and saltwater can all accelerate tarnishing and wear down plating. Always remove your jewelry before showering, bathing, or swimming to keep it looking its best for longer.

In accordance with the EU Consumer Rights Directive and Dutch law, you have the right to withdraw from your order within 14 days of receiving your item, without needing to provide a reason. The 14-day withdrawal period begins on the day you receive the product.

To exercise your right of withdrawal, please notify us within this period by emailing us at hello@ofinie.com or by filling in the contact form on our website. We will then guide you through the return process.

Contact us at hello@ofinie.com with your order number and reason for return. We will guide you through the process and provide return instructions. Once we receive and inspect the item, we will process your refund or exchange within 14 business days.

We offer a 1-year warranty on all items with valid proof of purchase. The warranty covers manufacturing faults only, such as broken clasps, defective closures, or structural issues that are not the result of normal use. It does not cover general wear and tear, tarnishing, fading of plating, or damage caused by improper care.

To make a warranty claim, please contact us at hello@ofinie.com with your order number and clear photos of the issue. Our team will review your claim and, if approved, arrange a replacement at our discretion. Claims must be made within the 1-year warranty period from the date of purchase.

We accept all major credit and debit cards, Wero, PayPal, Klarna, Apple Pay, Google Pay, Uand other payment methods available at checkout. All transactions are processed securely.

Yes, we offer digital gift cards in various amounts, available to purchase directly on our website. Gift cards are delivered by email and can be used on any item in our store.

Enter your discount code in the designated field at checkout before completing your purchase. Only one discount code can be applied per order. If your code is not working, please check the expiry date or contact us for assistance.

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