FAQs


ORDERS

How long before I receive my order?

Orders will be processed within 48 hours. After your order has been shipped, the delivery time is as follows:

  • Netherlands: 1-3 business days
  • EU: 3-8 business days
  • Internationally (outside europe): 7-14 business days

The shipping time provided above is an indication. No rights can be derived from the information provided. Ofinie is not responsible for any delays caused by customs, natural assurances, or transportation and delivery strikes, nor any additional fees imposed after the package has exited Europe.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

When our carrier fails to deliver an order, this order will be cancelled and refunded.

Do you ship internationally?

Yes, we ship to the following countries:

Anguilla, Antigua And Barbuda, Argentina, Armenia, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bhutan, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China , Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Ethiopia, Finland, France, French Guiana, French Polynesia, Germany, Greenland, Grenada, Hong Kong, Hungary, Iceland. India, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica., Japan, Jordan, Lebanon, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Malta, Martinique, Mexico, Moldova, Republic of, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal , Qatar, Romania, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, Slovenia, Spain, St. Vincent, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands.

How much is the shipping fee?

Shipping fees:

The Netherlands  (Free shipping above €50)

€4,95

Belgium, Germany, and Luxembourg  (Free shipping above €50)

€7,95

Europe  

€9,95

International  

€14,95



What carrier do you use?

We use Postnl for both domestic and international orders.

What type of payment methods do you accept?

We accept, Ideal, Mastercard, Visa, and Paypal.

Can I return, exchange, cancel my order?

We are unable to offer refunds, returns, or exchanges. All sales are final.

In case products are received damaged, the customer must contact customer service within 48 hours after receipt. The customer must include the order number, photos of the product, and a screenshot of your order confirmation.  

I have not received an order confirmation, what should I do?

Please contact customer service by sending an e-mail at info@ofinie.com including your order number.

I received damaged items, what should I do?

Contact customer service within 48 hours after receipt. The customer must include the order number, photos of the product, and a screenshot of your order confirmation.  

My package has not arrived yet and tracking shows no movement, what should I do?

Contact us through our contact page or by sending an e-mail to info@ofinie.com. We will try to resolve the issue or look for an appropriate solution.

I forgot to apply my discount code, can this still be applied?

Unfortunately it is not possible to apply a discount code after the order has been placed.

I accidentally provided the wrong address, what should I do?

Please contact us as soon as possible so we can change the address.

Ofinie will not be responsible for orders to the incorrect delivery address provided by the customer.



PRODUCTS

Where can I find more information about a product?

You can find the product information on the product page. If you wish to receive more information you can e-mail us at info@ofinie.com.

Where are your products manufactured?

Our products are manufactured in the Netherlands and the United States.

What materials are your products made of?

Our jewelry is made out of sterling silver, gold plated, and cubic zirconia stones, unless stated otherwise.

Our body jewelry and other accessories are made of Alloy.

Please look on the product page for the specific materials.





CUSTOMER ACCOUNT

Do I have to create an account to place an order?

No, it is possible to place an order as a guest.

How can I create an account?

You can create a customer account on the following page: https://ofinie.com/account/login.  

How do I subscribe to the newsletter?

You can subscribe to our newsletter through our sign up form on our home page or by selecting the option for receiving news on the check out page while placing your order.

How do I cancel my subscription to the newsletter?

The subscription can be canceled at the bottom of the newsletter by clicking on “unsubscribe here”.

I forgot my password, what should I do?

Click on “Forgot your password?” to create a new password on the following page: https://ofinie.com/account/login.